STORE POLICIES + SHIPPING

Thank you for shopping with Brandee Evans!

PRE-ORDERS: Products purchased as pre-orders will begin shipping on the drop date indicated inside the product details. This ship-date may be outside this retailer's generally stated production + dispatch timeline. If you purchased additional items in a cart that contains pre-order merchandise, your entire cart will ship on the pre-order dispatch timeline.

RETURN + EXCHANGE POLICY: Purchases made on shop.BrandeeEvans.com are final sale. Returns and/or exchanges will not be accommodated.

CHANGE OF SIZE SELECTION: Post-transaction change of size selection requests will not be accommodated. Please make your selections carefully.

CHANGE OF SHIPPING ADDRESS: Post-transaction change of address requests will not be accommodated. Please enter your shipping address correctly during checkout.

SHIPPING INFORMATION: Purchases from shop.brandeeevans.com are dispatched on a production timeline of 14-21 business days with the exclusion of products indicated as "pre-order." As is standard practice in the United States, "business days" are calculated as Mondays through Fridays - excluding national and postal holidays. We do not provide order status updates via email. Your order will be shipped on time based on the above indicated timelines. If there is an unanticipated delay, we will reach out to you directly.

**IMPORTANT NOTE: THE USPS IS EXPERIENCING SIGNIFICANT DELIVERY DELAYS, AND DOES NOT GUARANTEE DELIVERY TIMELINES.

Orders depart on a rolling basis via USPS First Class service, M-F. Please allow 24-48 hours from the receipt of your shipping confirmation email for the package to process into the USPS tracking system. USPS First Class packages are on a general 3-6 day "expected" delivery range by the postal service. However, SHIPPING TRANSIT TIMES ARE NOT GUARANTEED BY USPS, and may take up to four to six weeks in some cases.

Shipping updates, such as "out for delivery," or "delivered" are electronically uploaded by the USPS and automatically communicated to the customer through the online merchant platform. Shop Brandee Evans does not receive or control further information on status, does not control or influence carrier updates, and cannot assist with carrier-related inquiries.

LOST OR LATE PACKAGE? Once your shipment leaves the retailer's possession with a tracking number, responsibility for its delivery lies with the USPS. Issues with lost or late packages must be addressed by the Purchaser directly to the carrier, through its Help Request or Claim portal. Shop Brandee Evans can not provide any assistance with the tracking or location of packages in the Carrier's possession. 

This retailer will NOT refund purchases or shipping fees in the event of non-delivery or late delivery by the USPS. First Class shipping does not include package insurance. Priority shipping includes up to $100.00 in package insurance.

INTERNATIONAL SHIPMENTS: Packages heading to destinations outside the U.S. are initially processed through an international distribution center operated by the USPS. Tracking information is limited after departing the United States, and transit time varies based on the final destination of the package. Please expect shipments to foreign locations to take between 6 and 8 weeks for delivery. Issues with lost or late packages must be addressed by the Purchaser directly to the carrier, through its Help Request or Claim portal. BrandeeEvans.com can not provide any assistance with the tracking or location of packages in the Carrier's possession.